Operations with User Consent

To prevent fraud and protect privacy, we treat certain operations as sensitive and require explicit user approval before executing them.

Process

You can request operations which require consent via the API. The requested resource is created in initiated status if user consent needs to be provided.

2. User Approval

After requesting an operation with user consent, the affected user receives a notification via the configured delivery method to approve the operation.

Once the user approves, the operation proceeds and the affected resource moves to the pending status.

If the user denies the operation or doesn’t approve within 5 hours, the system cancels the request and the affected resource moves to the failed status. You can retry the failed operation by recreating the resource.

If you want to resend the consent request, you first need to delete or cancel the affected resource, then recreate it.

3. Wait for Completion

Our system now processes the requested operation.
You can monitor its progress by tracking the status of the affected resource.

We notify users via the project’s configured delivery method.

We offer the following delivery methods for approval:

Email: The user receives an email with a link to authorize the operation.
SMS: The user receives an SMS and can reply with yes to authorize the operation. Reach out to your account manager if you are interested in this option.
Sending custom notifications: Reach out to your account manager if you are interested in this option.

Affected operations and endpoints are marked in the API specification. These operations require user consent only if this feature is enabled in the project settings.

Examples of these operations are:

Creating a port out
Requesting a SIM exchange by creating a subscription change